Service Operation Executive (Front Desk)
Core
Front desk operations and customer service for a consumer electronics and home appliances service center.
Role type
Service Operation Executive (Front Desk)
Builds
Customer service experience and operational support for walk-in customers, warranty cases, and returns.
Domain
Consumer electronics and home appliances
Deliverable
client delivery
Required skills
Customer service, warranty case coordination, return and refund processing, parcel management, system data entry, multi-tasking
Preferred skills
Prior experience in customer service or service center operations, bilingual communication (English + second language)
Responsibilities
Greet and assist walk-in customers, process product returns and refunds, manage warranty parcel packing and courier coordination, record parcel details in internal systems, maintain front desk organization.
Seniority
Individual Contributor
