Callcenteragent/in für eine Bürgerhotline gesucht - Englisch
Core
Inbound telephone support for citizens in Berlin, handling complaints, inquiries, and appointment scheduling.
Role type
Customer service agent (inbound)
Builds
Service hotline operations for municipal districts
Domain
Public sector / Municipal services
Deliverable
client delivery
Required skills
English (verbal and written), telephone communication, complaint handling, appointment scheduling, documentation
Preferred skills
Customer orientation, quick learning ability, team collaboration
Responsibilities
Answering inbound calls, processing citizen complaints, scheduling appointments, documenting call details
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