Dir, Software Engrg Mgmt
Core
Lead the Workplace Service Delivery engineering pillar, building AI-native systems for employee and customer-facing service interactions at scale.
Role type
Director of Software Engineering (AI-native engineering organization)
Builds
Workplace Service Delivery platform, integrations with CSM/FSM, and autonomous agent architectures
Domain
Enterprise SaaS, CRM, ITSM, AI/LLM operations
Deliverable
production ML models
Required skills
Technical leadership, AI-native engineering, agentic AI systems, context engineering, verification harness design, outcome evaluation, security for AI systems, enterprise software architecture
Preferred skills
CRM/ITSM domain expertise, forward-deployed engineering experience
Technologies
Vector databases, retrieval systems, CI/CD pipelines, autonomous agent frameworks
Responsibilities
Lead and develop an AI-native engineering organization; Drive the Workplace product roadmap; Build reliable AI-native systems with verification guardrails; Raise standards for quality, security, and delivery; Develop the next generation of engineering leaders
Seniority
Director, strategic leadership
