Spanish Speaking iRobot Support Specialist - Work In Sofia, Bulgaria
Core
Provide high-quality technical support and troubleshoot smart home connectivity issues for iRobot products.
Role type
Technical support specialist
Builds
Customer service interactions and technical resolutions for consumer electronics
Domain
Consumer electronics / Smart home technology
Deliverable
client delivery
Required skills
Spanish (native or fluent), technical troubleshooting, customer service, documentation, smart home technology knowledge
Responsibilities
Resolve customer inquiries via phone, email, and chat; Diagnose and troubleshoot smart home connectivity issues; Maintain detailed documentation of interactions and resolutions; Escalate complex technical cases to relevant departments
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