Turkish Speaking Solutions Consultant - Work In Sofia, Bulgaria
Core
Provide high-quality technical and customer support services to Turkish-speaking clients via phone, email, and chat.
Role type
Customer Support Specialist
Builds
Customer support workflows and client satisfaction metrics
Domain
BPO and customer support services
Deliverable
client delivery
Required skills
Turkish (native or fluent), English (proficient), CRM software usage, problem-solving, documentation
Preferred skills
Previous experience in customer support services, proactive approach
Responsibilities
Provide technical and customer support via phone, email, and chat; Act as primary point of contact for complex inquiries; Maintain detailed documentation of customer interactions in CRM; Collaborate with international teams to optimize workflows; Identify and escalate priority issues; Meet and exceed performance indicators
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