Technical Support Specialist (Hospitality), German speaking
Core
Deliver premium technical support and white-glove service to Lightspeed's most valuable and complex hospitality merchants via email, phone, video, and on-site engagements.
Role type
Senior Technical Support Specialist (Strategic Accounts)
Builds
Lightspeed K-Series POS ecosystem for high-value hospitality clients
Domain
Hospitality / Point of Sale (POS) / SaaS
Deliverable
client delivery
Required skills
Advanced troubleshooting, escalation management, account health monitoring, feature adoption advocacy, training delivery, product feedback synthesis, cross-platform mastery, documentation, stakeholder management
Preferred skills
Networking knowledge, API support experience, consultant background
Technologies
Lightspeed K-Series, Mac OS
Responsibilities
Provide exceptional technical assistance to Strategic Accounts; optimize business processes for high-value clients; facilitate seamless transitions with Implementation teams; collaborate with Strategic Account Managers to resolve complex issues; lead unified customer meetings to forecast requirements; drive features adoption through proactive syncs; provide training sessions to staff; influence product strategy based on client challenges; manage high-stakes technical escalations; maintain troubleshooting guides and internal documentation.
Seniority
Senior, hands-on IC