Fashion Support Consultant - (Portuguese speaking) - Onsite - GS02
Core
Handle incoming customer calls, emails, and chats for fashion brands to resolve demands and maintain service levels.
Role type
Customer Support Agent
Builds
Customer support services for fashion brands
Domain
Fashion retail / Customer Service
Deliverable
client delivery
Required skills
Portuguese (native), English (fluent), IT platform knowledge, call management systems, SLA adherence, problem-solving
Responsibilities
Answer customer inquiries via phone, email, chat, and voicemail; Log call details and ensure resolution within SLA; Escalate service issues to mentors; Provide cover for absent agents; Attend team meetings; Complete administrative duties.
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