Customer Service Representative
Core
Sr Customer Service Administrator managing customer relationships, orders, contracts, and tenders for scientific solutions.
Role type
Sr Customer Service Administrator
Builds
Order fulfillment, contract administration, and tender processing for scientific/healthcare customers
Domain
Life Sciences / Healthcare / Scientific Instruments
Deliverable
client delivery
Required skills
ERP systems (SAP, QAD), CRM platforms (Salesforce), Microsoft Office suite, tender/bid documentation, contract administration, GMP/ISO standards knowledge, pharmaceutical/healthcare industry experience
Preferred skills
Business administration or science degree, professional certifications, Portuguese language skills
Technologies
SAP, QAD, Salesforce, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook
Responsibilities
Manage customer relationships and service delivery, process orders and contracts, handle tenders and quotations, coordinate shipments, maintain documentation, support clinical trials and research operations
Seniority
Mid-level, hands-on IC