Spanish Speaking Support Specialist - Work In Sofia, Bulgaria
Core
Provide high-quality customer support via phone, email, and live chat, resolving technical and general inquiries with a focus on first-contact resolution.
Role type
Customer Support Specialist
Builds
Customer support services for international clients
Domain
BPO / Customer Support
Deliverable
client delivery
Required skills
Spanish (native or fluent), English (strong proficiency), CRM management, problem-solving, interpersonal communication
Preferred skills
Previous experience in customer support or client-facing industries
Responsibilities
Provide assistance to customers via phone, email, and live chat; Resolve technical and general inquiries; Maintain accurate records of customer interactions in CRM; Act as a primary brand ambassador; Collaborate with international teams to optimize workflows; Contribute to continuous improvement of support protocols
