Customer Support Executive
Core
Handle customer queries, resolve issues, and recover abandoned orders for a D2C wellness brand via WhatsApp, phone, and email.
Role type
Customer Support & Retention Executive
Builds
Customer trust and order completion for a direct-to-consumer wellness product line
Domain
Direct-to-consumer (D2C) wellness retail
Deliverable
client delivery
Required skills
Hindi, English, regional language, phone communication, WhatsApp communication, email communication, order tracking, complaint resolution, cart recovery, data entry in Excel/Google Sheets
Preferred skills
Empathy, patience, solution-oriented mindset, ability to work in a fast-paced startup environment
Responsibilities
Answer product and order queries across multiple channels, resolve complaints and coordinate with operations, follow up on abandoned carts and pending orders, maintain accurate conversation records, identify recurring customer problems to suggest improvements
Seniority
Junior, 0–2 years experience