Accounts & Operations Executive
Core
Manage day-to-day accounting, customer account coordination, administrative activities, and back-office operations.
Role type
Accounts & Operations Executive
Builds
Customer billing records, account documentation, operational reports, and support quality metrics
Domain
Accounting and Operations
Deliverable
dashboards & analysis
Required skills
Invoicing, payment collection, customer account management, contract administration, MS Excel/Google Sheets, operational reporting, technical support quality monitoring
Preferred skills
US accounting software experience, sales team coordination, technical support team coordination
Responsibilities
Prepare and send customer invoices and quotations; Maintain accurate customer billing and account information; Follow up with customers regarding pending and overdue payments; Maintain complete and up-to-date customer records; Coordinate between management, sales, accounts, and technical support teams; Review and monitor technical support calls to ensure professional customer communication
Seniority
Mid-level, hands-on IC