Operations Manager
Core
Own end-to-end delivery of online programs including onboarding, scheduling, faculty coordination, and learner support to ensure high-quality experiences.
Role type
Senior Operations Manager (EdTech)
Builds
Online learning programs, learner support systems, and career placement pipelines
Domain
EdTech / Online Education
Required skills
SOP design and optimization, cross-functional team leadership, data-driven process improvement, stakeholder management, program scaling, KPI tracking
Preferred skills
EdTech or University experience, analytics certification, automation tool proficiency
Technologies
LMS, CRM, automation tools
Responsibilities
Design and optimize SOPs for delivery, engagement, and career support; Lead cross-functional teams including program managers and academic coordinators; Collaborate with placement teams to align learning outcomes with hiring needs; Monitor cohort health and engagement metrics; Manage faculty performance feedback loops
Seniority
Senior, hands-on IC
