HCL Tech Walk in Fresher Noida 28th Sep 2026
Core
Resolving inbound customer queries for US/UK clients in the banking domain via voice calls.
Role type
Customer Support Executive (Voice)
Builds
Customer service interactions for banking clients
Domain
Banking / Customer Support
Deliverable
client delivery
Required skills
Inbound call handling, banking domain knowledge, data security adherence, escalation management, first call resolution, log updating
Responsibilities
Answer inbound queries per call flow, adhere to process and break schedules, implement feedback, update logs (escalation/complaint), ensure data security
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