Service Delivery Director
Core
Own end-to-end service delivery, governance, commercial performance, and operational excellence for dedicated mobile core, wireless, WAN, and RAN services.
Role type
Senior service delivery director
Builds
Mobile core, wireless, WAN, and RAN services
Domain
Telecommunications / Network Operations
Required skills
End-to-end service delivery, multi-vendor governance, executive stakeholder management, ITIL/service management, major incident leadership, secure network operations, budget tracking, automation, people leadership
Preferred skills
PMP, PRINCE2, ITIL certifications, observability platforms, SOAR, CMDB
Technologies
ITSM, monitoring, NMS, SIEM, SOAR, CMDB, automation platforms
Responsibilities
Lead deployment and transition-to-run operations, establish service governance and risk management, serve as senior service interface for stakeholders, ensure SLA and compliance obligations, drive operational efficiency and automation
Seniority
Senior, hands-on IC with executive presence
