Manager (Service Strategy & Design)
Core
Shape and improve the service experience for pre-enlistees (PEs) and their parents across Central Manpower Base's service channels using user research and service design methods.
Role type
Manager, Service Strategy & Design
Builds
Practical service strategies and solutions for pre-enlistees and their parents
Domain
Public sector / Defense / Service Design
Required skills
User research, service design methods, stakeholder collaboration, service performance monitoring, strategic problem-solving
Preferred skills
Experience in digital/virtual experience design, proficiency in Figma/Miro/Adobe, background in Business/Sociology/Psychology
Technologies
Figma, Miro, Adobe
Responsibilities
Conduct user research and usability testing, translate insights into service strategies, collaborate with cross-agency partners, monitor service performance and conduct testing, identify opportunities to push service delivery boundaries
Seniority
Manager, hands-on IC