Call Agents Inbound , Region Kreuzlingen
Core
Inbound call agents handling billing inquiries, customer support, and sales for a telecommunications provider.
Role type
Inbound Customer Service & Sales Agent
Builds
Billing solutions, customer support, and sales opportunities for telecom clients
Domain
Telecommunications
Deliverable
client delivery
Required skills
Active sales and cross-selling, technical troubleshooting, customer consultation, PC and advanced IT skills, flexible shift work
Preferred skills
Prior technical customer support experience, strong communication and persuasion skills
Responsibilities
Answer billing inquiries and document calls, identify customer needs for up-selling and cross-selling, handle first-level technical support, provide product and service consultation
Seniority
Entry-level
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