Telefonische Kundenberater Inbound / Call Agents (m/w/d)
Core
Inbound call agent handling billing inquiries, 1st-level technical support, and sales opportunities for a telecommunications company.
Role type
Inbound customer service agent (telecommunications)
Builds
Billing solutions and customer support services for telecom clients
Domain
Telecommunications / Customer Support
Deliverable
client delivery
Required skills
Telecommunications knowledge, PC proficiency, sales affinity, technical troubleshooting, customer communication
Preferred skills
Up-selling and cross-selling skills, conflict resolution, shift flexibility
Responsibilities
Answering inbound calls regarding billing and account issues, providing 1st-level technical support, identifying sales opportunities, maintaining customer relationships
Seniority
Entry-level
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