Specialist - Finance - OTC Collections
Core
Directly communicate with customers via phone and email to resolve overdue payments, negotiate payment plans, and reconcile accounts for logistics freight services.
Role type
Specialist, Order to Cash Collections (Voice/Non-Voice)
Builds
Payment collections and account reconciliation for DHL Global Forwarding and DHL Freight
Domain
Logistics / Freight / Shared Services
Deliverable
client delivery
Required skills
Account reconciliation, payment plan negotiation, credit limit monitoring, customer communication, dispute resolution, data management in ERP systems
Preferred skills
Order to Cash process experience, logistics industry knowledge, shared services operations experience
Technologies
MA!N, SAP, Oracle, BT, JBA, EDM, S21, CW1, DDH
Responsibilities
Initiating contact with customers to address overdue accounts, sending payment reminders, negotiating payment plans, responding to billing disputes, reconciling accounts, maintaining communication logs, conducting credit limit reviews, escalating unresolved accounts, collaborating on process improvements
Seniority
Specialist, individual contributor