Expert - CI
Core
Managing end-to-end CI operational processes, ensuring timely delivery of databases and reports, and acting as a key point of contact for client services and stakeholders.
Role type
Senior IC Operations Expert (CI/RMS/CPS)
Builds
Databases, reports, and operational outputs for clients
Domain
Financial Services / Insurance Operations
Deliverable
dashboards & analysis
Required skills
Data analysis, Process improvement, Stakeholder management, Root-cause analysis, Capacity planning, KPI reporting, Process documentation, Effort estimation, Advanced Excel, Project management
Preferred skills
Lean, Six Sigma, Process Excellence, Analytics, or Project Management certification
Technologies
Microsoft Excel (PivotTables, lookup functions)
Responsibilities
Manage complex operational queries, exceptions, and escalations; Lead process improvement and automation initiatives; Conduct root-cause analysis for recurring issues; Analyze operational data and create KPI summaries; Support training and knowledge sharing within the team.
Seniority
Senior, hands-on IC