Assistant Manager - Central Ops
Core
Oversee and drive Video Know Your Customer (VKYC) operations to ensure seamless digital onboarding, high verification accuracy, and strict adherence to RBI compliance guidelines for a Non-Bank Financial Company (NBFC).
Role type
Assistant Manager, Operations (VKYC)
Builds
Digital onboarding channels and VKYC service delivery
Domain
Financial Services / Fintech / Regulatory Compliance
Required skills
Team leadership, RBI KYC/VKYC compliance, Digital onboarding workflows, Process optimization, MIS reporting, Root-cause analysis, Audit management, Stakeholder collaboration, Data analysis, System troubleshooting
Preferred skills
Experience in Banking/NBFC/Fintech, API integrations knowledge, Automation initiatives
Technologies
VKYC platforms, Digital onboarding channels, MIS tools, Excel
Responsibilities
Manage a team of 60–70 VKYC agents, Optimize operational metrics (Productivity, Quality Score, TAT, SLAs), Ensure compliance with RBI guidelines and AML regulations, Lead operational audits and risk assessments, Design and publish executive dashboards, Collaborate with Technology and Product teams on system integrations and SOPs.
Seniority
Mid-level, hands-on IC with supervisory responsibilities
