Debt Manager-Flows-Credit Cards
Core
Planning, organizing, and overseeing the collections department to optimize EMI retrieval from customers while ensuring adherence to bank guidelines.
Role type
Associate Collection Manager (Credit Cards)
Builds
Collections processes and recovery procedures for assigned debt portfolios
Domain
Retail Banking / Credit Cards
Required skills
Collections process management, Portfolio tracking, Delinquency monitoring, Agency management, Legal compliance, MIS reporting, Recovery procedures
Preferred skills
Process improvement, Stakeholder collaboration
Responsibilities
Manage and undertake the collections process for assigned debts, Track portfolio for specific buckets, Monitor and control delinquency by bucket and DPD, Allocate and achieve targets from agencies and in-house teams, Follow up regularly with defaulting customers, Trace absconded default customers and initiate recovery procedures, Recommend legal actions for non-recoverable cases, Maintain administrative data related to collections including MIS reports