Fashion Support Consultant - (German speaking) - Onsite - GS
Core
Handle incoming customer and boutique support calls via telephone, email, and chat to resolve demands and maintain service levels.
Role type
Customer Support Consultant
Builds
Support services for fashion brands
Domain
Fashion retail technology
Deliverable
client delivery
Required skills
German (native), English (fluent), telephone communication, call management systems, SLA adherence, problem-solving, stress resistance
Preferred skills
IT platform knowledge (Windows/MS Office), team collaboration, initiative, adaptability
Responsibilities
Answer customer and boutique calls, log call details, escalate issues to mentors, ensure SLA compliance, cover for absent agents, attend team meetings, complete administrative forms
Seniority
Entry-level, individual contributor
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