IT Support Mitarbeiter / IT Servicetechniker (m/w/d) – Onsite Support, 2nd Level | Hamburg
Core
Onsite 2nd Level IT support for clients, handling hardware/software installation, troubleshooting, and infrastructure analysis.
Role type
2nd Level IT Support Technician
Builds
IT solutions and stability for client workstations and infrastructure
Domain
IT Services / Enterprise Infrastructure
Deliverable
client delivery
Required skills
Windows workstation administration, hardware and software installation, network and IT infrastructure analysis, incident troubleshooting, escalation management, technical documentation
Preferred skills
none stated
Technologies
Windows, general IT systems
Responsibilities
Handle 2nd Level Support directly at client sites, Install and configure modern hardware and software solutions, Analyze and resolve IT incidents and technical problems, Support technical escalation management, Document all performed work and solutions in the ticket system
