GFOCC Tech, GFOCC
Core
Remote monitoring and servicing of global cloud computing infrastructure, including servers, network, and telecommunication equipment.
Role type
Senior Infrastructure Operations Technician (Remote Hands/Eye)
Builds
AWS global infrastructure capacity and reliability
Domain
Cloud Infrastructure / Data Center Operations
Deliverable
infrastructure
Required skills
Remote troubleshooting, root cause analysis, change management, vendor coordination, ticketing systems, safety and security protocols
Preferred skills
Colocation operator supervision, site improvement projects, edge network scaling support
Technologies
AWS GFO, network hardware, server hardware, ticketing systems
Responsibilities
Remote troubleshooting of network and compute infrastructure, triaging and repairing server & network hardware, coordinating remote hands & eyes for site issues, resolving data center facility issues, participating in site improvement projects, improving safety and security operational processes, assisting in root cause analysis for operational issues, creating Change Management Tasks (CMs), providing remote support to internal teams, guiding vendor resources on AWS standards
Seniority
Senior, hands-on IC
