Customer Service & Sales Support Specialist
Core
First point of contact for customers, handling inquiries, orders, and complaints via phone and email while supporting commercial processes.
Role type
Customer Service & Sales Support Specialist
Builds
Customer relationships and commercial processes
Domain
International business / Customer support
Deliverable
client delivery
Required skills
Customer service experience, Sales support experience, Administrative accuracy, Problem-solving, Proactivity, Team collaboration
Preferred skills
Technical or innovative environment interest, Additional languages
Technologies
None stated
Responsibilities
Handle incoming customer questions via phone and email, Guide customers with product requests and follow up on files, Process orders and monitor delivery progress, Proactively inform customers about request and order status, Support commercial operations by following up on quotes and customer information, Handle complaints and questions professionally
Seniority
Mid-level, hands-on IC
