Consultant, Client Success Business Consulting - Bilingual
Core
Map solutions, conduct market research, analyze operational metrics, and design process improvements for client call center operations.
Role type
Senior Business Consultant (Client Success)
Builds
Process optimization frameworks, operational dashboards, and strategic recommendations for client call centers
Domain
Business Consulting / Contact Center Operations
Deliverable
dashboards & analysis
Required skills
Data analysis, Process mapping, Stakeholder management, Project management, Strategic planning, English fluency
Preferred skills
Call center technology knowledge, Portuguese fluency, Mathematical analysis
Technologies
Call center technologies
Responsibilities
Map and design solutions for client operations, Conduct market research and competitor analysis, Analyze operational and business indicators, Design process flows and improvements, Visit and map internal operations, Organize project timelines and deadlines, Identify process gaps and propose solutions, Build executive presentations for clients and internal teams, Report project status and act as delivery focal point
