Assistente de Ouvidoria
Core
Assist the Ombudsman office by receiving, registering, and routing patient complaints, suggestions, and requests within a hospital setting.
Role type
Administrative assistant (Ombudsman)
Builds
Internal complaint tracking and resolution workflows for a healthcare facility
Domain
Healthcare administration
Deliverable
dashboards & analysis
Required skills
Conflict resolution, Data organization, Customer service, Office software proficiency, Hospital routine knowledge, Basic data privacy compliance
Responsibilities
Receive and register complaints, suggestions, and requests; Route demands to responsible departments; Monitor deadlines and response returns
Seniority
Entry-level
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