Consultor(a) Pleno – Atendimento de Benefícios
Core
Provide first-level customer support and resolution for low to medium complexity benefit portfolios.
Role type
Mid-level customer service consultant (benefits)
Builds
Customer support tickets and benefit service resolutions
Domain
Human resources / Employee benefits
Deliverable
client delivery
Required skills
Benefit administration, Billing and fund movement concepts, Non-insurable benefits (VR/VA/VT), Basic Excel, Written and verbal communication, Interpersonal relationship building, Client and supplier negotiation, Analytical and synthesis skills, Initiative and proactivity, Task assertiveness, Organization and planning, Team collaboration
Responsibilities
Receive and analyze client demands, Perform first-level support and resolution, Coordinate with suppliers, operators, and internal areas, Escalate complex issues to second-level support, Keep clients informed on request status, Close support tickets, Negotiate processes with clients and suppliers
Seniority
Mid-level, hands-on IC