Estagiário de TI
Core
Provide Level 1 support for SAP S/4HANA users, focusing on ticket triage, user guidance, and basic data master maintenance.
Role type
Junior IT Support Specialist (ERP)
Builds
SAP S/4HANA environment and corporate ERP integrations
Domain
Enterprise Resource Planning (ERP)
Required skills
SAP S/4HANA, IT Service Management (ITSM), data master maintenance, ticket triage, basic system integration monitoring
Responsibilities
Provide Level 1 support for SAP S/4HANA users, perform basic data master maintenance, monitor SAP integrations, log and escalate tickets, document system errors, assist in creating user manuals
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