CONSULTOR ASSISTENTE DE CUSTOMER EXPERIENCE - FOCO EM ENGENHARIA (35274-35275-35276)
Core
Resolve critical and strategic customer complaints (e.g., Reclame Aqui, Procon, lawsuits) to protect brand reputation.
Role type
Senior Customer Experience Consultant (Engineering Focus)
Builds
Strategic responses to public complaints and crisis management plans
Domain
Consumer protection and brand reputation management
Deliverable
client delivery
Required skills
Root cause analysis, crisis management, legal interface, executive reporting, data pattern analysis, technical investigation
Preferred skills
Experience with consumer defense agencies, technical product knowledge
Responsibilities
Manage and respond to high-visibility public complaints, collaborate with legal teams on judicial cases, control urgent product safety crises, investigate complex complaints to diagnose root causes, identify complaint patterns for preventive actions, develop executive reports for the board, contact and update clients on case progress