Cluster Reactive Sales Executive (Junior) - Johannesburg Marriott Hotel Melrose Arch
Core
Process transient, group, and event sales requests via phone, fax, or email to maximize property revenue.
Role type
Junior sales executive (reservations)
Builds
Room reservations, event bookings, and catering blocks for hotel guests and clients
Domain
Hospitality / Hotel Reservations
Required skills
telephone etiquette, property management systems, sales techniques, guest relations, data entry, policy compliance
Preferred skills
1 year experience in transient reservations or events booking center with hotel background
Technologies
Opera PMS, MARSHA, Microsoft Office
Responsibilities
Verify enquiry information and determine appropriate room types; explain guarantee and cancellation policies; input reservation data and special codes; process changes and cancellations; address guest concerns using escalation procedures; welcome and acknowledge guests according to brand standards.
Seniority
Junior, non-management