Guest Experience Supervisor - Protea Hotel Cape Town Waterfront Breakwater Lodge
Core
Oversee front desk operations, guest check-ins, and room assignments while ensuring safety and service standards at a hotel.
Role type
Guest Experience Supervisor (Front Office)
Builds
Guest check-in/check-out processes, room assignments, and daily operational reports
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, cash handling, conflict resolution, staff coaching, safety compliance, operational reporting
Preferred skills
Experience with hotel management systems, knowledge of local attractions, disability assistance protocols
Technologies
Computer systems, point of sale systems, two-way radios
Responsibilities
Process guest check-ins and verify reservations, resolve guest issues by coordinating with housekeeping and porters, train and coach hourly employees, ensure safety and security compliance, maintain accurate shift logs and reports
Seniority
Non-Management, supervisory support role