Técnico De Suporte N1 Jr.
Core
Provide on-site technical support to end-users, handling preventive, corrective, and emergency scenarios to ensure service continuity.
Role type
Junior Level 1 Technical Support Analyst
Builds
IT services and hardware solutions for clients
Domain
IT / Telecommunications
Deliverable
client delivery
Required skills
hardware maintenance, network infrastructure basics, ticket management, documentation, data security practices
Preferred skills
driver's license (category A or B), own vehicle
Technologies
none stated
Responsibilities
represent the company professionally to clients, register and resolve technical support tickets, maintain technical documentation, interact with other analysts for complex issues, identify automation opportunities, implement permanent solutions to prevent recurrence, contribute to data protection and security best practices
Seniority
Junior, hands-on IC
