Analista De Suporte Técnico
Core
Administer and monitor FTTH/GPON network infrastructure, diagnose connectivity issues, and manage IXC Provedor and OLT Cloud platforms.
Role type
Senior IC network support engineer (FTTH/GPON)
Builds
FTTH/GPON network services and infrastructure
Domain
Telecommunications / Fiber Optic Networks
Required skills
TCP/IP, IPv4/IPv6, VLAN, DHCP, DNS, PPPoE, FTTH/GPON, OLT/ONU/ONT/PON/CTO, server administration, network troubleshooting
Preferred skills
IXCSoft platform administration, Level 3 support (DNS, DHCP, VPN, SSH/SFTP, firewall), router/switch/OLT configuration
Technologies
IXCSoft, OLT Cloud, OLTs, ONUs/ONTs, PONs, CTOs, routers, switches
Responsibilities
Configure and diagnose routers, switches, OLTs, and network equipment; Diagnose customer offline issues, signal loss, and intermittency in FTTH/GPON networks; Monitor OLT Cloud platform including optical power levels; Support Level 3 with DNS, DHCP, VPN, SSH/SFTP, and firewall configurations; Register incidents, procedures, and solutions to maintain technical documentation.
Seniority
Mid-level, hands-on IC