Customer Service Advisor

Concentrix

Umhlanga Rocks, eThekwini💼 Full-time💰 $78,000–$78,000🗓 2026-09-27

Core

First point of contact for customers, resolving queries and promoting client products.

Role type

Customer Service Representative

Builds

Customer resolutions and feedback loops

Domain

Contact Centre / Customer Support

Deliverable

client delivery

Required skills

Customer service processes, Call Centre industry knowledge, Multitasking, Computer literacy, Attention to detail, Payment query resolution, Order management, Transaction handling

Preferred skills

Empathy, Proactive problem-solving, Self-motivation

Responsibilities

Resolve customer concerns at first point of contact, Close customer queries and ensure resolution, Record customer interactions and transactions, Promote client products and solutions, Handle payment, order, and transaction issues

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About Concentrix

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.