Computer User Support Specialists
Core
Diagnose and resolve hardware, software, and networking issues to support next-generation AI systems and improve training data quality.
Role type
Senior IC Computer User Support Specialist
Builds
High-quality support workflows and training data for AI models
Domain
IT Support / AI Training Data
Deliverable
client delivery
Required skills
Tier 2/3 IT support, hardware troubleshooting, software troubleshooting, networking (TCP/IP, VPNs, DNS), ticket management, documentation
Preferred skills
CompTIA A+, Network+, or ITIL certification, process improvement, independent work
Technologies
Windows, MacOS, Linux, TCP/IP, VPNs, DNS
Responsibilities
Diagnose and resolve complex hardware, software, and networking issues; Provide guidance on OS support and network connectivity; Document troubleshooting steps and user interactions; Identify patterns in support issues and recommend process improvements; Collaborate asynchronously to communicate technical concepts; Contribute process insights to enhance future support workflows
Seniority
Senior, hands-on IC
