Training Specialist - Hospitality Renewals
Core
Execute renewals training needs and deliver strategic guest experience initiatives to ensure venues are prepared for relaunch and elevate frontline food and beverage offerings.
Role type
Senior Training Specialist (Hospitality Operations)
Builds
Guest experience training programs, digital learning modules, and 'Train-the-Trainer' capabilities for venue teams.
Domain
Hospitality (Hotels, F&B, Gaming)
Required skills
Instructional design, facilitation, public speaking, adult learning principles, training program development, data analysis (mystery shop scores, GSS), travel management
Preferred skills
Commercial acumen, strategic recommendation articulation, cross-functional collaboration
Technologies
E-learning platforms, digital learning modules, training video tools
Responsibilities
Deliver dynamic in-person and virtual training sessions to front-line teams and management; coordinate logistics for venue renewal launches; implement 'Train-the-Trainer' programs; design training content libraries and digital resources; measure training ROI via key metrics.
Seniority
Mid-Senior, hands-on IC