Frontline Support Specialist
Core
Primary point of contact for customers, resolving technical issues and addressing needs to ensure seamless service operations.
Role type
Frontline Support Specialist
Builds
Customer support operations for food and retail businesses using an API-first platform
Domain
SaaS / Customer Support
Deliverable
client delivery
Required skills
Technical troubleshooting, customer communication, inter-team communication, initial issue resolution
Preferred skills
Industry expertise in food or retail, ability to work rotating shifts
Responsibilities
Resolve technical issues for customers, enhance customer satisfaction scores, streamline internal processes, act as central point for feedback
Seniority
Individual Contributor
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