Customer Service Representative - Contact Centre
Core
Inbound customer service representative handling phone, live chat, and email inquiries for business customers regarding orders, deliveries, and account issues.
Role type
Customer Service Representative
Builds
Customer support solutions via phone, chat, and email
Domain
Logistics and Retail
Deliverable
client delivery
Required skills
Verbal and written communication, problem-solving, attention to detail, system learning, multitasking
Preferred skills
Salesforce, SAP, Genesys experience
Responsibilities
Answering inbound customer inquiries, investigating order and delivery issues, coordinating with sales and operations teams, managing multiple communication channels
Seniority
Entry-level to Junior, full-time
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