IT Operations Support
Core
Resolve user incidents, manage device lifecycles, and support cloud infrastructure to ensure enterprise efficiency.
Role type
Mid-level IT Operations Support Engineer
Builds
Stable IT operations for a multi-cloud environment serving enterprise users
Domain
IT Operations / Cloud Infrastructure / Endpoint Security
Required skills
Incident management, device lifecycle administration, cloud platform administration, endpoint security management, ITSM framework usage, SaaS application administration
Preferred skills
Zero-touch enrollment expertise, root cause analysis, technical documentation
Technologies
Okta, Google Workspace, Slack, Zoom, Iru, CrowdStrike, AWS, Azure, GCP, Jira Service Management, ServiceNow, Freshservice, Jamf, Intune
Responsibilities
Resolve incoming technical requests and maintain SLAs; Troubleshoot hardware, software, and connectivity issues across Mac, Windows, and mobile devices; Manage user lifecycles, access control, and security policies in Okta; Administer Google Workspace and SaaS applications; Monitor endpoint health and respond to security alerts; Oversee zero-touch hardware deployment and asset tracking; Write technical documentation and self-service guides
Seniority
Mid-level, hands-on IC
