Sr. Manager, Global WFM & Scheduling Platforms
Core
Enterprise leader defining and scaling global Workforce Management (WFM) and scheduling platform strategy to enable labor efficiency and consistent operations across a growing international retail fleet.
Role type
Senior Manager, Global WFM & Scheduling Platforms
Builds
Global WFM platform framework, scheduling standards, and labor model architecture at scale for retail operations.
Domain
Retail operations, Workforce Management, Labor Planning
Required skills
Global workforce management strategy, Labor planning and allocation, WFM platform implementation (Legion, UKG, Kronos), Labor law compliance across geographies, Data-driven labor model optimization, Cross-functional executive leadership, Market expansion support
Preferred skills
Legion platform expertise, Premium omnichannel retail background
Technologies
Legion, UKG, Kronos
Responsibilities
Own and evolve WFM platform strategy aligning with business goals; Establish global WFM framework and scheduling standards; Measure schedule effectiveness KPIs and optimize labor models; Implement and govern labor models and compliance configurations; Lead downstream labor testing for POS/payroll system changes; Manage relationships with scheduling platform providers; Build long-term functional capability for the global WFM team.
Seniority
Senior Manager, hands-on IC with people leadership