Customer Success Manager
Core
Own the end-to-end customer experience post-sale, ensuring order fulfillment, issue resolution, and account growth for aerospace and defense manufacturers.
Role type
Customer Success Manager (B2B Manufacturing)
Builds
Customer retention and expansion within metal supply accounts
Domain
Aerospace and defense manufacturing supply chain
Deliverable
client delivery
Required skills
Account management, order tracking, issue resolution, customer business reviews, cross-functional coordination, data analysis, CRM proficiency, stakeholder management
Preferred skills
Metals or manufacturing industry experience, CRM/customer portal experience, forklift or crane certification
Responsibilities
Track active orders and manage exceptions across accounts, serve as the primary point of contact for customer issues, drive adoption of internal tech tools (Gondor, NOX NEST), conduct customer business reviews, coordinate with operations and supply chain teams, partner with sales teams on account expansion
Seniority
Mid-level (3-5+ years experience)
