Incident Response Leader, Bugs and Outages
Core
Operational center of gravity for CX during live prediction market outages, coordinating agent response, managing bug intake, and ensuring accurate customer communication.
Role type
Senior IC Incident Response Leader (CX)
Builds
CX incident response processes, bug intake systems, escalation paths, and on-call coverage for a peer-to-peer prediction market platform.
Domain
Fintech / Prediction Markets / Blockchain
Required skills
Incident management, technical support operations, bug triage, process building from scratch, stakeholder coordination, on-call design
Preferred skills
Trading platform support, financial product systems, blockchain infrastructure, crypto wallets, on-chain transactions
Technologies
Jira, Linear, PagerDuty, Statuspage
Responsibilities
Run CX war rooms during live incidents, triage and file bug reports to engineering, maintain escalation paths and severity definitions, own the known-issue library, lead post-incident reviews, design on-call coverage
Seniority
Senior, hands-on IC