Senior Specialist, Business & Delivery Operations
Core
Ensure delivery teams execute projects efficiently, on time, within scope, and with strong commercial and profitability objectives by connecting day-to-day execution with resourcing and financial discipline.
Role type
Senior Specialist, Business & Delivery Operations
Builds
Scalable project delivery across Mexico and LATAM for digital agency clients
Domain
Digital agency operations, marketing services, and technology
Deliverable
dashboards & analysis
Required skills
Project delivery fundamentals, financial concepts (budgets, burn rates, utilization), advanced Google Sheets, CRM/resourcing tools (Salesforce, Jira, Monday.com, Smartsheet), AI/automation interest, Spanish and English
Preferred skills
Experience in fast-paced, high-growth environments (digital agency, media, tech, consulting, fintech)
Technologies
Google Sheets, Salesforce, Jira, Monday.com, Smartsheet
Responsibilities
Monitor project delivery performance (timelines, scope, hours, budget, risks); Support scope validation, effort estimation, and delivery planning; Identify and escalate scope leakage, budget overruns, and staffing gaps; Partner with cross-functional teams to maintain forecasts and capacity visibility; Support resource allocation decisions; Prepare operational dashboards and reports; Ensure adherence to standardized delivery workflows and governance; Use AI-enabled tools to streamline reporting and planning; Recommend process improvements for speed and cost efficiency.
Seniority
Senior, hands-on IC
