NOC Analyst
Core
Monitor platform health, manage incidents/outages, and coordinate cross-timezone responses to ensure 24/7 uptime for a freight market platform.
Role type
Senior IC Network Operations Center (NOC) Engineer
Builds
Platform stability and incident resolution workflows for a freight logistics marketplace
Domain
Cloud Infrastructure & Network Operations
Required skills
Incident management, Cloud infrastructure (AWS/GCP/Azure), Observability tools (Datadog/New Relic), Incident management platforms (PagerDuty/Opsgenie), Business analytics (Looker/Tableau), Database management, Cross-timezone coordination, RCA documentation
Preferred skills
Python scripting, ITIL framework knowledge
Technologies
AWS, Google Cloud, Azure, Datadog, New Relic, Rootly, Pagerduty, Opsgenie, Incident.io, AWS Quicksight, Looker, Tableau
Responsibilities
Monitor system performance and health metrics, Manage incidents and outages, Coordinate with global teams for quick resolutions, Develop and improve NOC processes, Collaborate on technical issue triage, Provide regular performance reports and dashboards
Seniority
Mid-level, hands-on IC
