Product Analyst, Salesforce
Core
Define, document, test, and deliver enterprise capabilities for Product Business Systems (PBS) supporting product/pricing, software provisioning, usage, and overage within a SaaS environment.
Role type
Product Analyst (Business Information Systems)
Builds
Internal Product Business Systems (PBS) including Salesforce Revenue Cloud, NetSuite, and Oracle ERP integrations
Domain
SaaS / IT Management / Cybersecurity
Required skills
Lead-to-Cash process knowledge, Salesforce Revenue Cloud configuration, Product Catalog management, Pricing Waterfall & Discount Management, Bundle Modeling, Provisioning Method management, Entitlement Lifecycle Management, Usage & Rating analysis, Jira user story writing, Gap analysis, Data mapping
Preferred skills
MuleSoft/Boomi integration experience, Oracle ERP synchronization, MSP business model understanding, Subscription/usage-based billing expertise
Technologies
Salesforce Revenue Cloud Advanced, Salesforce Commerce Cloud, NetSuite, Oracle ERP, MuleSoft, Boomi, Oracle Integration Cloud, Jira, Kaseya One
Responsibilities
Elicit and document business requirements for product, pricing, and provisioning capabilities; Translate business processes into Jira epics, user stories, and acceptance criteria; Perform gap analysis between current and future-state processes; Validate data flows and integrations across Salesforce, NetSuite, and Oracle; Partner with Finance, Sales, and Engineering stakeholders to clarify business rules.
