Technical Support Specialist
Core
Deliver high-quality technical support and troubleshooting for Edmentum's learning technology products across multiple communication channels.
Role type
Senior Technical Support Specialist (Subject Matter Expert)
Builds
Customer satisfaction and resolution for flexible learning environments
Domain
EdTech / Learning Management Systems
Deliverable
client delivery
Required skills
Technical troubleshooting, complex issue resolution, customer relationship management, data analysis, project execution, coaching/mentoring, strategic partnership liaison
Preferred skills
Salesforce proficiency, proprietary product training certification
Technologies
Salesforce, Microsoft Office (Outlook, Word), proprietary Edmentum platforms
Responsibilities
Handle inbound/outbound interactions and resolve escalated technical issues; serve as escalation point for Tier I team; manage strategic customer relationships; analyze customer trends and feedback; coach Tier I team members; act as liaison to company leadership for strategic partnerships.
Seniority
Senior, hands-on IC with mentorship responsibilities
