Product Implementation Engineer
Core
Own the end-to-end onboarding experience for new CloudSEK customers, acting as the bridge between Sales and Engineering to ensure quick go-live and maximum value.
Role type
Product Implementation Engineer / Onboarding Specialist
Builds
Scalable onboarding processes and customer success workflows for XVigil, BeVigil, SVigil, and AIVigil platforms.
Domain
Cybersecurity / SaaS
Required skills
Customer onboarding lifecycle management, REST API integration and debugging, cybersecurity concepts (threat intelligence, SIEM/SOAR), project management, technical documentation creation, cross-functional collaboration.
Preferred skills
Dark/deep web threat intelligence landscape knowledge, SIEM/SOAR platform integration experience (Splunk, Microsoft Sentinel, XSOAR), Python or JavaScript scripting, creating technical runbooks and onboarding curricula.
Responsibilities
Conduct discovery sessions to understand customer digital asset landscapes and security workflows; Configure and customize the CloudSEK platform (alert rules, keyword monitoring, asset inventory); Guide customers through API integration with existing security stacks (SIEM, SOAR, ticketing systems); Design and deliver tailored product training sessions for SOC analysts and CISOs; Create onboarding playbooks, video walkthroughs, and knowledge-base articles; Act as the voice of the customer to relay feedback to Product and Engineering teams.
Seniority
Mid-level, hands-on IC