Customer Experience Specialist at Fox Point in Old Farm Apartments
Core
First point of contact for prospects, residents, and vendors at multifamily apartment communities, managing front office operations, leasing support, and community presentation.
Role type
Customer Experience Specialist (Front Office)
Builds
Welcoming office environment, seamless resident onboarding/offboarding, and positive community atmosphere
Domain
Real Estate / Multifamily Housing
Deliverable
product features
Required skills
Customer service, front office operations, leasing support, community presentation, administrative tasks, Microsoft Office Suite, property management systems proficiency
Preferred skills
Multifamily property management experience, social media posting, event planning
Responsibilities
Greet visitors and manage incoming calls, assist with package retrieval and key distribution, support leasing applications and move-in processes, walk community to maintain standards, assist with resident events and marketing outreach
Seniority
Entry-level, hands-on IC
