Customer Insight Analyst
Core
Bridge technology and business by combining customer analysis, data science methods, and analytical thinking to turn data and model outputs into actionable insights, stories, and decisions for non-technical audiences.
Role type
Senior IC Customer Insight Analyst (Data Science)
Builds
Customer insight models, targeting strategies, personalization initiatives, and decision support for commercial outcomes.
Domain
Telecommunications / Customer Analytics
Deliverable
production ML models
Required skills
SQL, Python, R, Power BI, Qlik Sense, Tableau, A/B testing, predictive modeling, segmentation, statistical analysis, clear communication
Preferred skills
Machine learning operationalization, effect measurement, experience in telecom or subscription businesses
Technologies
SQL, Python, R, Power BI, Qlik Sense, Tableau
Responsibilities
Analyze customer and business performance to identify key drivers behind activity, sales, churn, and usage; Translate business questions into structured analyses and clear recommendations; Develop machine learning models for customer insight, targeting, and personalization; Measure impact of initiatives through structured analysis and test design; Create insight stories using presentations, charts, and dashboards; Collaborate across business and technology teams to understand stakeholder needs and data limitations.
Seniority
Mid-Senior, hands-on IC
